“Listening to the customer” is often taken as a businesses assumption. But, solid program design is what brings that assumption into a method for gaining actionable data. Before providing a few practical guidelines on design, however, Marny Sumrall, Executive Director of YouthTruth, starts with a less talked-about question: Are you emotionally prepared as an organization to hear from the people you serve? …
-
-
Considering Bias
-
Digital Impact – Cape Town
-
The Open 990 & U.S. Nonprofits
-
Digital Impact: Reflections from Brisbane
-
The Dark Side of Data (Organizations)